Common questions about Hayya — pricing, KDS, QR ordering, delivery, inventory, and branding
We offer three tiers:
| Plan | Monthly | Max Staff | Key Features |
|---|---|---|---|
| Basic | $10 | 3 | Menu, QR ordering, POS |
| Professional | $30 | 10 | + KDS, reports, custom branding, marketplace offers |
| Enterprise | Custom | Unlimited | + Multi-location, dedicated support |
No. Hayya charges a flat monthly subscription. You keep 100% of your revenue from every order.
Yes. Contact support to upgrade or downgrade. Changes take effect on your next billing cycle. Note that downgrading may disable features like KDS if your current staff count exceeds the new plan's limit.
The Kitchen Display System is a real-time order screen for your kitchen. New orders appear instantly, and kitchen staff can update order status (preparing → ready → completed). No more paper tickets.
Open your browser and go to kds.yourstore.hayyaeats.sy. Log in with a staff account that has KDS permission. The owner and manager roles automatically have access. The kitchen role has KDS-only access.
Your current plan doesn't include KDS. Upgrade to the Professional or Enterprise plan to enable it.
Yes. Multiple staff members can log in to KDS simultaneously on different devices. Status changes are synced across all screens in real time.
No. QR ordering works entirely in the mobile browser. Customers scan the QR code and your menu loads instantly — no app install required.
Very secure. Each table has its own unique QR code that can't be guessed. Sessions are temporary and refresh automatically. You can regenerate QR codes anytime to invalidate old ones.
Yes. In the admin dashboard (Tables section), click "Regenerate Token". The old QR code stops working immediately. Print a new QR code for the table.
When the kitchen marks a dine-in order as completed, the table is automatically freed. The next customer can scan the QR code and start a new session.
You draw the areas you deliver to on a map. Only customers inside an active delivery zone can place delivery orders. Zones can have bilingual names and can be turned on or off as needed.
Go to Settings → Staff in the admin dashboard. Create a staff account with the "Delivery Agent" role. Drivers use a dedicated delivery app to log in, view assigned orders, update status, and share their GPS location.
Yes. When a delivery starts, customers get a tracking link where they can see the driver's location on a map, estimated arrival time, and status updates (picked up → en route → arrived → delivered).
This setting lets you show items on your storefront even when they're temporarily unavailable:
Yes. In the admin dashboard, you can adjust stock for reasons like:
Every adjustment is recorded so you can see who made the change and when.
If a cancelled order had tracked items, the stock is automatically added back.
Yes. The branding editor lets you control:
All changes are previewed in real-time. No design experience needed.
Yes. Changes are saved and appear on your storefront right away — customers will see the updated look on their next visit.
Yes. Your storefront works great on both phones and computers. Branding applies consistently across all screen sizes.
Yes. The storefront, admin dashboard, and KDS all support Arabic (read right-to-left) and English (read left-to-right). Customers can switch languages at any time, and your menu items support bilingual names and descriptions.
The Enterprise plan supports multi-location businesses with centralized reporting and per-location settings. Contact us for details.
Response time is typically under 2 hours during business days.
Yes. All communication between your browser and our servers is encrypted. Staff passwords are securely stored. Your data is kept separate and private from other restaurants on the platform.